TweetVault

Support

You can reach us via email at hello@tweetvaulthq.com.

You can tweet us:

Or follow us to get the latest news:

If you want to report a bug or issue, the best way to do so is to drop us an email with a description of the issue. The more info you can provide, the better!

Frequently Asked Questions

Why can't I see my entire timeline?

Due to a limit currently imposed by Twitter, we can only retrieve your most recent 3200 tweets at any one time. If your timeline contains more tweets than this, we unfortunately won't be able to retrieve your entire history. However once you've signed up we'll store the oldest tweets we can, and anything new will be retrieved continuously so you'll always be able to navigate back to that oldest point.

You can use our Import feature to import your entire history from Twitter's own downloadable archive feature.

Is there a mobile app?

TweetVault has an optimised mobile layout that you can access from any smartphone — check it out! If there's sufficient demand for a native mobile app in the future, we'll definitely consider that too.

How often do you fetch new data?

Exact times vary, but you should find your tweets and links to be up-to-date within 15 minutes, and favourites up-to-date within 60 minutes. The charts on the stats page always use the latest data we have.

Is there a way to share charts from my stats page?

Not yet, but we're working on adding sharing features so you can share links to static image versions of the charts. Stay tuned!

Why is this ancient tweet at the end of my timeline? The date is wrong!

Occasionally Twitter send us duff data! In testing we've seen cases of tweets being sent through with dates in the distant past, before Twitter even existed, like 1999. These are obviously errors, but the net result is that sometimes you'll see a tweet on its own right at the beginning of your timeline, months or years before the next tweet. If you let us know about these, we can correct them on a case-by-case basis. Alternatively, you can click the trashcan icon next to the tweet to remove it from the archive.